I.T Services

I.T MANAGEMENT

Its not uncommon for a small business to manage their own I.T with an existing employee who is good at troubleshooting technical issues but was employed for a different reason, or with an external provider they call when something breaks. This is referred to as break/fix.

  • Break/fix can be a double edge sword - the positive is that it can reduce short term I.T expenditure. Some of the negatives are:
  • Knowledge sharing - only one person knows how to fix it. When the person goes on holidays or leaves, the company can be vulnerable next time there is an I.T issue
  • Lack of I.T planning - such as a business continuity plan
  • Security risk - No, or outdated antivirus

Some of the reasons why people love us being their I.T department:

  • Predictable pricing and manageable costs
  • Cost effective
  • Response time
  • Improved efficiency and dependability of I.T Operations
  • Enhanced security
  • Remote Monitoring and Management (RMM)
  • Backup and Disaster Recover (BDR)

SUPPORT

When something goes wrong you want someone to be able to fix it. Depending on urgency it might need to be done right now, or it could be need to be done within a week. As part of being on our Service Plans we provide remote support.

 

Using a remote desktop agent we can connect to a workstation or server that is powered on and connected to the internet and start troubleshooting the issue. If its not an urgent issues, it can resolved at a more conenient time (e.g lunch break).

MONITORING

Prevention is better than a cure

Our remote monitoring and management agent allows us to track different metrics that we can analyse to minimise predictable hardware failure.

 

This can be the difference between scheduled downtime, rather than unexpected and prolonged downtime.

MAINTENANCE

Using our remote monitoring agent we an schedule updates to your operating system and to applications you use. This ensures that your systems are being updated and checked on a regular schedule and can minimise and potentially eliminate the impact of a malware attack that uses known exploits like the WannaCry, Petya and NotPetya ransomware.  These used a known exploit in the common file sharing protocol (SMB V1).

Two months before these attacks, a patch for the SMB V1 exploit was released. If this patch was installed then the computer had a significantly reduced chance of being infected

VOICE

If you are using traditional landlines you are likely paying expensive line rental before you take into account the cost of your phone calls.

By changing to Voice over IP (VoIP) you can save money and get the added features of a Virtual PABX;

  • Auto-attendant voice menu
  • Time of day routing
  • On hold music
  • Voicemail to email
  • Answer landline on mobile