Support

Desktop support services

Most desktop support work can be done remotely and our team of trusted engineers are ready to help you with all PC issues, whenever they occur. As long as your PC has internet access, we can connect to it and see exactly what you see.

We do not expect our clients to know exactly what is wrong, but through our desktop support service offering we can diagnose the problem and resolve it for you as quickly as possible.

Reactive desktop support is included in your monthly fee when you are on a managed service plan. Regardless of how many desktop problems arise, or how difficult they may be to decipher, you are covered.

 

Server support

On a managed service plan, your fixed monthly fee provides you access to our tools and management procedures that will create a stable network, capable of servicing all of your business needs. Upkey will do everything possible to maximise the life cycle of your computers and other systems, and minimise your long-term IT spending.

 

On-site services

Our field engineers go on-site to client locations for a number of reasons. Those reasons can be broken down into three broad categories:

  • Troubleshooting
  • scheduled visits
  • special projects.

When troubleshooting technical problems for our clients, most of our IT support is done remotely. However, some things cannot be done over the phone or email. In those times, we send in the team. Other reasons a field engineer might visit a client site include business moves, special IT projects, network auditing, computer network configurations and setups.

 

Remote services

Thanks to the current state of technology and the IT industry, we are able to resolve the vast majority of client issues remotely. Every customer PC or laptop is accessible to remote support from an Upkey engineer through our remote management tools which include:

  • Network and infrastructure monitoring
  • Printer issues
  • Desktop monitoring
  • SPAM and other email support
  • Pop-up and spyware protection
  • Automated anti-virus and performance maintenance
  • Patch management